ACA Upload! Blog

Time to Catch Up To Technology

Written By: Michael C. McMillan

May 21^St, 2008 Every day I get to speak to great business leaders who tell me their war stories of finding new markets to sell to and their great ideas for growing their businesses into the future.  Eventually these conversations all end up in the same place talking about how their web site changed the face of their business like they could never imagine it would have. 

The major flaw that comes with any website is its inability to answer questions without the user digging for the answers to their questions.  This has caused many company’s major headaches for a long time.  That is until the release of Web Chat or E-Chat services were released.  This allows company’s like yours the ability to offer client’s an instant connection to questions they may have, or even better the ability to help push a client to closing a sale in an e-commerce environment.

Now having an employee at a computer 24/7/365 to answer all the web chat requests is not only expensive but just plain crazy.  This is why ACA now offers 24/7/365 Bi-Lingual (Spanish & English) Live Web chat monitoring and response services, with ACA Instant Connect™.  This way your company can offer web chat support to your client’s and have us support the whole thing for you.

Instant communication with your client’s is not only a great tool to have in your tool box, it is just like a Phillips screw driver, and it is a must.  Think of it this way would you rather leave your computer to get your phone across the room, or click a button on the web site you are already on to get the answer to your question?  The answer is simple, Instant Connect™, is always the best answer!

For more information on the ACA Instant Connect or any of the custom answering service or call center services ACA has to offer your business, please call (800) 270-7030 or visit http://www.goacanow.com.

When it comes to running your business effectively, don’t get caught up in the details of answering your phones. Using a call center like Answer Center America, Inc. to keep you connected to your customers 24/7 allows you the freedom to work on other aspects of growing your business. But a call center is not just for answering phones. Simply put, there are 10 great reasons to use a call center!

1. 24 hour virtual receptionist. At ACA our highly trained staff of business professionals will handle each and every one of your calls as if they were a part of your business. This live chat service makes your customers feel their call is very important to you, no matter what time of day. The 24 hour virtual receptionist also portrays a professional image for small businesses.
2. Bi-lingual customer service. ACA can easily answer and communicate with callers who speak languages other than English. Our bi-lingual services include all the traditional answering service applications, plus bi-lingual chat.
3. General Answering Services to assist your business during business hours and after hours, as well as call screening. We also provide an employee log-in service and employee wake-up calls.
4. Dedicated Customer Service Agents for shopping cart support and order taking for your website business. All calls can be recorded.
5. Customized Message Delivery Services. Choose from our fax/email options, basic voicemail options or advanced voicemail options.
6. Our Conference Bridge allows you to join up to 40 people on one phone call. This service is available 24 hours per day, 7 days per week.
7. Stay connected! Email Connect provides instant response to emails and monitoring of website forms and customer inquires. Text Connect brings your team together with real time notification and documented tracking of message delivery and confirmation. Fax Connect allows our clients the ability to send and receive faxes via email.
8. Emergency Messaging and Dispatch with custom emergency paging procedures.
9. Inbound Call Center with Tech Connect to provide 24/7 technical support to employees and clientele. Another feature of the inbound call center is Meeting Connect. Hold a face to face meeting worldwide without ever leaving your office.
10. Outbound Call Center to follow up on leads, set appointments, place follow up survey calls and conduct quality assurance calls.

Take a moment and view the details of what Answer Center America, Inc. can offer your business. We will recommend a customized business solution to fit your needs and your budget. Additionally, our multi-layered security support system ensures the utmost privacy for your business. Find your solution on our website at www.GoACANow.com.

(PRWEB) March 19, 2008 — The new call center service ACA L3 proudly announces it has experienced 300 percent growth in revenue in its first year.

One of the hardest situations a company can face is the need to have another company answer calls from their current, prospective, or past client’s. This situation becomes even more difficult when many of the call center and answering services in the world are offering the same mediocre services. This level of service, though okay for some companies, is not what growing businesses need or want. Because of this, Answer Center America, Inc. decided to change what a call center and answering service can offer the business world.

ACA L3 is not only the future of the call center world, but the new bench mark for quality in the industry.

ACA L3 is one of the most unique services in the call center industry to date. It is the one team that offers a level of quality that can only be compared to an internal employee of a business, and in some cases even more effective than that. ACA L3 teams only handle focused books of business thereby increasing the knowledge base that each agent has about a client’s callers, services, or products.

ACA began the ACA L3 team in April, 2007 with 1 client and a dream, much like ACA’s start in the answering service industry. This specialized team has proven itself to be the cut above any other answering service experience in the industry, bar none.

“ACA L3 is not only the future of the call center world, but the new bench mark for quality in the industry.” Michael C. McMillan – Owner Answer Center America, Inc.

The ACA L3 team, now entering their 1 year anniversary, has seen tremendous success. They have already experienced a 300% growth in revenue since their creation, and provided over 20 new jobs to the Edgewater Neighborhood of Chicago, IL. This growth shows no sign of slowing as ACA has over 10 new clients already scheduled to be placed into the ACA L3 team in April and May alone. With many more potential and current client’s requesting to move over as soon as a date can be confirmed. This continued growth will continue to allow ACA the opportunity to provide the highest level of service in the answering service industry. As well as create many new jobs for many local Chicago residents.

For more information on the ACA L3 team or any of the custom answering service and call center services ACA has to offer your business, please call (800) 270-7030 or visit the site.

Call Center Team Marks 1st Anniversary, Experiences 300 Percent Growth in Revenue

(PRWEB) March 11, 2008 — Answer Center America, Inc. is proud to announce the release of the ACA Upload! The “ACA Upload!” is a combination of a monthly e-Zine newsletter, the new ACA Upload! Blog, and the very anticipated ACA Upload! Web site (www.acaupload.com) due for release June 1st, 2008. All of these tools are being developed and deployed in the effort to help inform ACA’s current and prospective clients on how to grow their business.

ACA understands that it does not have all the answers on how to make a business grow. Knowing this has lead ACA to partner with companies and authors such as Jeffrey H. Gitomer, PA Internet marketing, Buyerzone.com, and many more. This way readers can get the help and guidance of many masters of business to help grow their own.

“Helping a business grow is not the effort of one person or company, but the combined knowledge and effort of an entire team of people and companies all focused on growth,” says Michael C. McMillan, Owner of Answer Center America, Inc.

The first edition of the ACA Upload! e-Zine is due to release on March 14th, 2008. This first edition will include articles from Jeffery H. Gitomer, PA Internet Marketing, as well as a special piece on a new service offering that ACA has developed for 2008 that has many businesses looking to ACA to help solve a common issue on the call center industry, QUALITY!

This first e-Zine newsletter promises to be a strong beginning to ACA’s mission to educate, inform, and make businesses aware of all the options available to them in this new worldwide market place. ACA has made it their personal mission to help grow their client’s businesses by educating them of tools available to each and every one of them.

Answering Service and Call Center Company Launches Newsletter, Blog and ACAUpload.com

Answering Services and Call Centers, for years, have been thought of as these bad places companies make you speak to after they leave or if they don’t want to take calls to save money. This image was very true for the industry for many years, then one day an answering service and call center by the name of Answer Center America, Inc. “ACA” decided to change all that. Inspired by years of working in an industry notorious for an inconsistent quality of service, ACA has made it our mission to finally deliver the kind of high quality, superior customer support necessary for a remote messaging and business solutions center. ACA is able to push the limits of call center technology and create a multi-layered security support system using state of the art equipment, highly trained professionals, and dedicated customer service agents bringing you service tailor-made to fit your needs and your budget.

At ACA, we want to see your business succeed. Whether we are customizing business solutions to meet your specific needs, or answering phone calls after hours, ACA remains dedicated to top quality service, 24-hours a day, every day.

This blog has been built in the hopes of continuing our mission of new innovative services that help grow our client’s bottom line. We are looking for ideas, input, comments; anything that you feel could one day become a new service or way of bettering the current services provided by ACA to our current and prospective clients. On behalf of the entire team here at ACA, we look forward to your input and comments on how ACA can help continue to change the face of the Answering Service and Call Center industry for many more years to come.

- Michael C. McMillan, Owner, Answer Center America, Inc.