Chicago, IL January 1, 2009 — Answer Center America, Inc. (ACA) today announced unprecedented growth this year, which has lead to a steady hiring stream of 5-10 employees per month, with current open positions for January 2009 at 25.

With more than 120 specialists on staff, ACA handles nearly six million calls per year. Given the high call volumes, optimal agent performance is critical in providing quality service experiences to ACA’s corporate clients. ACA hires experienced call service agents and trains them internally. ACA services include general call services, inbound call services, and outbound call services, with a broad range of technologies utilized; making it important that both new and current staff is continually trained. The fact that many ACA agents are bilingual - in English, Spanish and French - adds another layer of complexity to hiring and managing the unique skills and proficiency levels of each specialist.

“Last year Answer Center America identified a need for turnkey outsourcing solutions which provide corporations the ability to scale as needed from general workforce management functions to advanced help desk and sales capabilities,” says Mike McMillan, Director of Sales and Marketing, for ACA. “ACA has been working to add services which will help our customers thrive in a tight economy. Take, for instance, the cost savings of outsourcing help desk support. Our Tech Connect service allows for network, server, and PC monitoring and support remotely, and our Instant Connect service enables web chat. These coupled with our Ticketing System for inbound call recording allow customers to cost effectively outsource their entire customer service operation using a customized methodology. Our specialty service, Your Connect, enables ACA to customize and virtually mirror the operation of a corporate call center, creating a total savings of 75% - 95% depending on call traffic!”

ACA provides a customized call center solution with full scalability, allowing room for anticipated client growth. It also allows call center agents to integrate with client systems and personnel. ACA utilizes technology, which allows for seamless integration with various telephony switches. ACA systems capture and analyze customer/caller interactions, improve workforce performance and optimize service processes. The system allows clients to improve service by scheduling the right agents with the right skills at the right time. ACA helps companies discover business trends, employee and customer behavior patterns, and ensure excellent customer service. ACA plans to continue to improve service offerings to meet the changing economic and technology needs of its clients.

About Answer Center America, Inc.:
Answer Center America, headquartered in Chicago Illinois, is a leading provider of 24/7 call center solutions for optimizing employee time and skill sets. Answer Center America delivers high quality and superior customer support necessary for a remote messaging and business solutions. ACA is best known for its multi-layered security support system using state of the art equipment, highly trained professionals and dedicated customer service agents which allows them to provide customized, affordable outsourcing services.

Today, more than 2,500 organizations on 4 continents rely on custom solutions provided by ACA solutions to perform more effectively and competitive in their market. ACA provides a seamless extension of your business custom made for you. Visit us at our website www.goacanow.com.

Inbound call center services are state of the art, and available full time or as an after hours or overflow call center service. Whatever marketing mix you use, from Infomercials to traditional TV, Radio or print, an inbound call center can help you make the most of your advertising budget by tailoring the precise advertising response, tracking and personnel.

Inbound call center services include:

• Complete catalog order taking via a dedicated client service representative
• Literature fulfillment
• Inventory control
• Credit card transaction processing services
• 24 hour help desk
• Emergency response
• Up-sell and cross-sell of products and services
• 24/7/365 Answering service (after hours, weekends, holidays)
• Toll-free number and call monitoring
• Bilingual answering services
• Live web chat and real-time email response

Inbound call centers offer a low cost, high quality resource for all your customer service, answering service, help desk and order processing needs. Some call center services can enable you to predict customer behavior and take action, while your customers are still on the line. In fact, statistics show that using an inbound call center can save companies between 20–25% by increasing efficiency.

In addition, companies that offer inbound call center services also provide consolidated reporting to help you analyze your leads, and excellent process to ensure your customers’ requests are handled efficiently, and suggestions on how to improve your conversion rate and revenue.

The cost of a business answering service is a fraction of the cost of staffing your office. Answer Center America, Inc., at www.goacanow.com, offers call center solutions and works with client’s service needs and budget to help a business expand. With staff trained to follow all necessary regulations and to answer your calls the way you want, they will customized live phone answering service and internet answering service specifically for your needs. They also offer a twenty-four hour virtual receptionist, bilingual call centers, live chat service, and medical telephone message answering.

Written By: Michael C. McMillan

May 21^St, 2008 Every day I get to speak to great business leaders who tell me their war stories of finding new markets to sell to and their great ideas for growing their businesses into the future.  Eventually these conversations all end up in the same place talking about how their web site changed the face of their business like they could never imagine it would have. 

The major flaw that comes with any website is its inability to answer questions without the user digging for the answers to their questions.  This has caused many company’s major headaches for a long time.  That is until the release of Web Chat or E-Chat services were released.  This allows company’s like yours the ability to offer client’s an instant connection to questions they may have, or even better the ability to help push a client to closing a sale in an e-commerce environment.

Now having an employee at a computer 24/7/365 to answer all the web chat requests is not only expensive but just plain crazy.  This is why ACA now offers 24/7/365 Bi-Lingual (Spanish & English) Live Web chat monitoring and response services, with ACA Instant Connect™.  This way your company can offer web chat support to your client’s and have us support the whole thing for you.

Instant communication with your client’s is not only a great tool to have in your tool box, it is just like a Phillips screw driver, and it is a must.  Think of it this way would you rather leave your computer to get your phone across the room, or click a button on the web site you are already on to get the answer to your question?  The answer is simple, Instant Connect™, is always the best answer!

For more information on the ACA Instant Connect or any of the custom answering service or call center services ACA has to offer your business, please call (800) 270-7030 or visit http://www.goacanow.com.

1. 24 hour virtual receptionist. At ACA our highly trained staff of business professionals will handle each and every one of your calls as if they were a part of your business. This live chat service makes your customers feel their call is very important to you, no matter what time of day. The 24 hour virtual receptionist also portrays a professional image for small businesses.
2. Bi-lingual customer service. ACA can easily answer and communicate with callers who speak languages other than English. Our bi-lingual services include all the traditional answering service applications, plus bi-lingual chat.
3. General Answering Services to assist your business during business hours and after hours, as well as call screening. We also provide an employee log-in service and employee wake-up calls.
4. Dedicated Customer Service Agents for shopping cart support and order taking for your website business. All calls can be recorded.
5. Customized Message Delivery Services. Choose from our fax/email options, basic voicemail options or advanced voicemail options.
6. Our Conference Bridge allows you to join up to 40 people on one phone call. This service is available 24 hours per day, 7 days per week.
7. Stay connected! Email Connect provides instant response to emails and monitoring of website forms and customer inquires. Text Connect brings your team together with real time notification and documented tracking of message delivery and confirmation. Fax Connect allows our clients the ability to send and receive faxes via email.
8. Emergency Messaging and Dispatch with custom emergency paging procedures.
9. Inbound Call Center with Tech Connect to provide 24/7 technical support to employees and clientele. Another feature of the inbound call center is Meeting Connect. Hold a face to face meeting worldwide without ever leaving your office.
10. Outbound Call Center to follow up on leads, set appointments, place follow up survey calls and conduct quality assurance calls.

Take a moment and view the details of what Answer Center America, Inc. can offer your business. We will recommend a customized business solution to fit your needs and your budget. Additionally, our multi-layered security support system ensures the utmost privacy for your business. Find your solution on our website at www.GoACANow.com.

One of the hardest situations a company can face is the need to have another company answer calls from their current, prospective, or past client’s. This situation becomes even more difficult when many of the call center and answering services in the world are offering the same mediocre services. This level of service, though okay for some companies, is not what growing businesses need or want. Because of this, Answer Center America, Inc. decided to change what a call center and answering service can offer the business world.

ACA L3 is not only the future of the call center world, but the new bench mark for quality in the industry.

ACA L3 is one of the most unique services in the call center industry to date. It is the one team that offers a level of quality that can only be compared to an internal employee of a business, and in some cases even more effective than that. ACA L3 teams only handle focused books of business thereby increasing the knowledge base that each agent has about a client’s callers, services, or products.

ACA began the ACA L3 team in April, 2007 with 1 client and a dream, much like ACA’s start in the answering service industry. This specialized team has proven itself to be the cut above any other answering service experience in the industry, bar none.

“ACA L3 is not only the future of the call center world, but the new bench mark for quality in the industry.” Michael C. McMillan – Owner Answer Center America, Inc.

The ACA L3 team, now entering their 1 year anniversary, has seen tremendous success. They have already experienced a 300% growth in revenue since their creation, and provided over 20 new jobs to the Edgewater Neighborhood of Chicago, IL. This growth shows no sign of slowing as ACA has over 10 new clients already scheduled to be placed into the ACA L3 team in April and May alone. With many more potential and current client’s requesting to move over as soon as a date can be confirmed. This continued growth will continue to allow ACA the opportunity to provide the highest level of service in the answering service industry. As well as create many new jobs for many local Chicago residents.

For more information on the ACA L3 team or any of the custom answering service and call center services ACA has to offer your business, please call (800) 270-7030 or visit the site.

Call Center Team Marks 1st Anniversary, Experiences 300 Percent Growth in Revenue

ACA understands that it does not have all the answers on how to make a business grow. Knowing this has lead ACA to partner with companies and authors such as Jeffrey H. Gitomer, PA Internet marketing, Buyerzone.com, and many more. This way readers can get the help and guidance of many masters of business to help grow their own.

“Helping a business grow is not the effort of one person or company, but the combined knowledge and effort of an entire team of people and companies all focused on growth,” says Michael C. McMillan, Owner of Answer Center America, Inc.

The first edition of the ACA Upload! e-Zine is due to release on March 14th, 2008. This first edition will include articles from Jeffery H. Gitomer, PA Internet Marketing, as well as a special piece on a new service offering that ACA has developed for 2008 that has many businesses looking to ACA to help solve a common issue on the call center industry, QUALITY!

This first e-Zine newsletter promises to be a strong beginning to ACA’s mission to educate, inform, and make businesses aware of all the options available to them in this new worldwide market place. ACA has made it their personal mission to help grow their client’s businesses by educating them of tools available to each and every one of them.

Answering Service and Call Center Company Launches Newsletter, Blog and ACAUpload.com

At ACA, we want to see your business succeed. Whether we are customizing business solutions to meet your specific needs, or answering phone calls after hours, ACA remains dedicated to top quality service, 24-hours a day, every day.

This blog has been built in the hopes of continuing our mission of new innovative services that help grow our client’s bottom line. We are looking for ideas, input, comments; anything that you feel could one day become a new service or way of bettering the current services provided by ACA to our current and prospective clients. On behalf of the entire team here at ACA, we look forward to your input and comments on how ACA can help continue to change the face of the Answering Service and Call Center industry for many more years to come.

- Michael C. McMillan, Owner, Answer Center America, Inc.