Answering Services and Call Centers, for years, have been thought of as these bad places companies make you speak to after they leave or if they don’t want to take calls to save money. This image was very true for the industry for many years, then one day an answering service and call center by the name of Answer Center America, Inc. “ACA” decided to change all that. Inspired by years of working in an industry notorious for an inconsistent quality of service, ACA has made it our mission to finally deliver the kind of high quality, superior customer support necessary for a remote messaging and business solutions center. ACA is able to push the limits of call center technology and create a multi-layered security support system using state of the art equipment, highly trained professionals, and dedicated customer service agents bringing you service tailor-made to fit your needs and your budget.
At ACA, we want to see your business succeed. Whether we are customizing business solutions to meet your specific needs, or answering phone calls after hours, ACA remains dedicated to top quality service, 24-hours a day, every day.
This blog has been built in the hopes of continuing our mission of new innovative services that help grow our client’s bottom line. We are looking for ideas, input, comments; anything that you feel could one day become a new service or way of bettering the current services provided by ACA to our current and prospective clients. On behalf of the entire team here at ACA, we look forward to your input and comments on how ACA can help continue to change the face of the Answering Service and Call Center industry for many more years to come.
- Michael C. McMillan, Owner, Answer Center America, Inc.
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on Wednesday, March 12th, 2008 at 4:31 am and is filed under ACA Services.
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June 30th, 2008 at 12:33 am
While it is quite possible, I think the call centre of the future will look alot like the center of today. Having watched the telemarketing, call center, contact centre eveolution as an active player over 28 years, during the most rapid period of change the world has ever seen and the centres are fundamentally the same.